Turn Clients Into Raving Fans!
Megan Huber shares her insights on building wealth through common sense strategies, emphasizing the importance of community in business. She discusses her journey from education to coaching, the significance of customer service, and how to create engaging communities for entrepreneurs. The dialogue explores real-world examples of community building, the right platforms for engagement, and strategies to enhance participation in paid communities.
In this conversation, Megan Huber discusses the challenges of community engagement, the critical role of onboarding in membership models, and the importance of understanding the client journey. She emphasizes the need for effective client success strategies over mere customer service, and the necessity of simplifying business processes to enhance success. The discussion highlights the psychological aspects of client relationships and the importance of returning to basic principles for sustainable business growth.
Takeaways
• Common sense strategies can lead to wealth building.
• Teaching and coaching are vital for community growth.
• Running a classroom is akin to running a business.
• Building a community can enhance business success.
• Customer service is crucial for retaining clients.
• Engagement is key to a thriving community.
• Choosing the right platform is essential for community building.
• Communities can provide value beyond the primary service.
• Understanding your audience helps tailor engagement strategies.
• Your ideal client should be well-defined for effective marketing. Community engagement can be hindered by platform preferences.
• Onboarding is crucial for client retention and satisfaction.
• Clients often need guidance through their journey post-purchase.
• Technology can aid in client success but should not replace personal touch.
• Understanding client psychology is key to effective onboarding.
• The onboarding process should extend until clients achieve their desired results.
• Simplifying business processes can lead to greater success.
• Returning to basics can help businesses avoid unnecessary complexity.
• Effective communication is essential for team and client success.
• Building habits in clients is essential for platform engagement.
Sound Bites
• You want to get rich? Listen to this lady.
• I ran a classroom like it was my business.
• Customer service is so important.
• What platform do you think makes sense?
• You need to know your niche very well.
• Nothing is set forever.
• They have call every single week.
• Their community platform is a Facebook group.
• They're not really your typical Facebook users.
• You have to train them to use your platform.
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Thank you for listening!
